At99 Privacy Policy — Your data is completely safe with us

Welcome to at99's Privacy Policy. at99 is an internationally licensed online gaming and Sports Betting platform, committed to delivering the highest standard of service to members in Bangladesh. This Privacy Policy applies to the at99 website, mobile app, and all other digital services.

We understand how sensitive your personal information is. That's why at99's Privacy Policy is built on full transparency — clearly explaining exactly what data you provide, why it's collected, and how it's used.

This Privacy Policy has been drafted in accordance with international data protection regulations. By creating an account or using at99's services, you agree to this policy. If you do not agree with any part of it, please refrain from using at99's services.

Under at99's Privacy Policy, we only collect information that is necessary to deliver our services and maintain security. A detailed breakdown is provided below:

In addition to the information you provide directly at registration, at99 automatically collects certain technical data — including your device type, operating system, IP address, and browsing activity on the site. This information is used primarily to enhance security and improve our services.

At99's Privacy Policy clearly states that your information is used only for the following purposes:

• Account Management: Your information is used for registration, login verification, and account security.
• Transaction Processing: Financial information is required to securely process deposits and withdrawals.
• Customer Support: Your information is used to resolve issues quickly and provide personalized support.
• Security & Fraud Prevention: Technical data is analyzed to detect and prevent suspicious activity.
• Responsible Gaming: We monitor your play patterns to detect signs of addiction and provide support when needed.
• Relevant Offers: Relevant bonuses and promotions are sent based on your preferences — with the option to opt out at any time.
• Legal Obligations: Your information is used to meet regulatory requirements and fulfill legal obligations.

One of the most important aspects of at99's Privacy Policy is our data sharing policy. To be direct — at99 never sells, rents, or trades your personal information.

However, there are limited situations where sharing information may be necessary:

• Payment Processors: Information necessary to process transactions via bKash, Nagad, and Rocket is shared with those providers. Each partner operates under their own strict privacy policy.
• Identity Verification Services: Approved third-party services may be used for KYC verification.
• Legal Authorities: Information may be disclosed to government authorities in response to a court order or legal obligation.
• Company Restructuring: In the event of a change in at99's business ownership, data may be transferred, though the new owner will be bound by the same Privacy Policy.

As part of at99's Privacy Policy, we use cookies and similar technologies on our website. Cookies are small text files stored in your browser.

Types of cookies at99 uses:

• Essential Cookies: Required to maintain login sessions and ensure site security. Without these, the site will not function.
• Functional Cookies: Used to remember your language preference, theme settings, and more.
• Analytics Cookies: To understand which parts of the site are most used — all data is anonymous.

You can disable non-essential cookies at any time through your browser settings. Note that some features may become limited as a result.

In line with at99's Privacy Policy, we do not retain your data indefinitely. Each category of data has a defined retention period:

• Account Information: For as long as your account remains active, and up to 5 years after closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• Gaming Logs: Retained for up to 3 years for security and dispute resolution purposes.
• Technical Logs: Retained for up to 90 days for security analysis.
• Marketing Preferences: Until you cancel or your account is closed.

Once the applicable retention period expires, at99 automatically deletes or anonymizes your data so that you can no longer be identified.

At99's Privacy Policy gives you strong rights over your data. You are entitled to the following rights:

To exercise any of these rights, email us at support@at99.wine. at99 typically responds to requests within 30 business days.

At99's Privacy Policy and services are intended for users aged 18 and above only. at99 does not knowingly collect personal data from minors.

Age is verified through date of birth confirmation at registration. If at99 becomes aware that a minor has created an account using false information, that account will be immediately closed and all associated data will be deleted.

If you suspect a child or minor has opened an account on at99, please contact us immediately at support@at99.wine.

To uphold at99's Privacy Policy, we employ industry-leading technical and organizational security measures:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protection against server attacks.
• Regular Security Audits: Periodic assessments conducted by independent third-party experts.
• Staff Training: All at99 staff are trained in data protection and have signed confidentiality agreements.
• Incident Response Plan: In the event of a data breach, affected members will be notified within 72 hours.

At99 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• Registered members will receive details of any changes by email.
• A special notice will be displayed on the at99 website homepage.
• The "Last Updated" date will be clearly displayed at the top of this page.
• For significant changes, at least 14 days' notice will be given before the changes take effect.

Continued use of at99 after any changes takes effect will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

For any questions, concerns, or complaints regarding at99's Privacy Policy, please contact our Data Protection team:

• Email: support@at99.wine
• Live Chat: Available 24/7 (log in to the platform)
• Help Center: Help Center Page Visit

After a complaint is submitted, the at99 team typically provides an initial response within 72 hours. Complex matters may take up to 30 days to fully resolve. If a resolution cannot be reached through at99, you have the right to escalate your complaint to the relevant regulatory authority.