At99 Terms & Conditions — Please read before using the service

These Terms & Conditions apply to all services, games, promotions, and transactions on the at99 platform. By visiting the at99 website, creating an account, or using any of our services, you are deemed to have accepted these terms.

At99 reserves the right to update these Terms & Conditions at any time. Members will be notified via email or through the platform whenever changes are made. Continued use of the service after any update will be considered acceptance of the revised terms.

At99 is a complete online entertainment platform for players in Bangladesh. The platform operates under an international license and all activities are conducted in compliance with regulatory requirements. Adherence to at99's terms and conditions is mandatory for all members.

To open an account with at99, the following conditions must be met:

• You must be at least 18 years of age — at99 strictly prohibits registration by minors
• Each person may only create one account
• You must provide your correct name, mobile number, and date of birth at the time of registration.
• Accounts created with false information may be terminated at any time.
• Keeping your account password confidential is solely your responsibility as a member.

At99 may request a copy of your National ID or passport for KYC verification purposes. Identity verification is mandatory before processing large withdrawals. Withdrawals may be withheld if KYC is not completed in accordance with at99's Terms & Conditions.

Any attempt to create multiple accounts from the same device, IP address, or payment method will result in all accounts being closed and all balances being forfeited.

The terms and conditions governing transactions on at99 are detailed below:

Under at99's terms and conditions, withdrawals will only be processed to the same payment method used for the original deposit. If an incorrect deposit is made due to a technical error, you must notify the support team immediately.

If there is an active bonus on your account at the time of withdrawal, the withdrawal will not be processed until the bonus wagering requirements are met. at99 may request additional verification for any suspicious transactions.

The following Terms & Conditions apply to all bonus and promotional offers at at99:

1. Each bonus offer comes with specific wagering requirements, typically 20–40 times the bonus amount.
2. The welcome bonus is available once only, on your first deposit.
3. Bonus funds and real money are tracked separately — winnings from bonuses require wagering to be completed before withdrawal.
4. At99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
5. Any attempt to claim bonuses through multiple accounts will result in all associated accounts being closed.
6. Free spin bonuses are valid for 7 days. Any unused free spins will expire at the end of this period.
7. Cashback bonuses cannot be withdrawn directly — they are for gameplay use only.

Bonus abuse — including bonus hunting and arbitrage betting — is strictly prohibited under at99's Terms & Conditions. If such activity is detected, the bonus and any associated winnings will be forfeited.

The following activities are strictly prohibited on the at99 platform and will result in permanent account closure:

• Multiple Accounts: Creating multiple accounts under the same identity is strictly prohibited.
• Bots & Automation: Using software bots or automated systems to play games is strictly prohibited.
• Collusion: Colluding with other players to unfairly manipulate game outcomes is strictly prohibited.
• Money Laundering: at99 takes the strongest measures to prevent financial crime. Any suspicious transactions will be reported to the relevant authorities.
• Hacking Attempts: Any attempt to breach the platform's security systems is a criminal offense.
• False Information: Using a false identity or providing inaccurate information to access our services is prohibited.
• Underage Accounts: Operating an account on behalf of anyone under 18 is strictly prohibited.

All game outcomes at at99 are determined entirely by a Random Number Generator (RNG), which is regularly audited by independent third parties. In the event of any dispute regarding a game result, server logs will serve as the final and definitive record under at99's Terms & Conditions.

For Sports Betting:

• Any bet may be cancelled before the match begins.
• If a match is abandoned or postponed, bets will be settled in accordance with at99's policy.
• At99 reserves the right to void bets in cases of obvious pricing errors.
• At99 is not responsible for any disconnection during live betting due to internet issues.

If a game is interrupted due to a technical fault, at99 reserves the right to void the result and refund the wager. This decision rests solely at the discretion of at99.

At99 may temporarily or permanently suspend an account in the following circumstances:

• For violations of the Terms & Conditions
• Failure to complete KYC verification or submission of fraudulent documents
• If suspicious or unusual transaction activity is detected
• If a security risk or fraudulent activity is suspected
• Extended account inactivity (over 12 months)

Members who wish to close their account can contact the support team. Any verified balance may be withdrawn before closure, but active bonuses will be forfeited.

For inactive accounts, a monthly maintenance fee may be applied after 12 months in accordance with at99's terms and conditions. If you have a remaining balance, make sure to withdraw it in time.

At99 believes gaming should be a source of entertainment — never a cause of financial hardship. That's why responsible gaming is a core part of at99's Terms & Conditions.

Responsible gaming tools available at at99:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Set your session to end automatically after a specified period.
• Reality Check: A summary of your wins and losses will be displayed at regular intervals.
• Cooling-Off Period: Pause your account temporarily for anywhere between 24 hours and 30 days.
• Self-Exclusion: Option to take a long-term or permanent break from gaming.

If you feel gaming is having a negative impact on your life, please reach out to our support team right away. at99's responsible gaming team is always ready to help.

At99 is fully committed to protecting your personal information. The following outlines how your data is collected, stored, and used in accordance with at99's terms and conditions:

• Your personal information will be used solely for service delivery and verification purposes.
• At99 never sells your information to third parties.
• Information may be disclosed to authorities where required by legal obligation.
• All data is secured with 256-bit SSL encryption.
• You may request to view or correct your personal information at any time.

For more details, visit our Privacy Policy Read.

At99 reserves the right to amend these Terms & Conditions, in part or in full, at any time. When changes are made:

• Registered members will be notified via email.
• A notice will be displayed on the platform's homepage.
• The effective date of any changes will be clearly stated.
• Continued use of the service after any changes have taken effect will be considered acceptance of the updated terms.

The latest Terms & Conditions are always available on this page. Please check back regularly.

For any questions or complaints regarding at99's terms and conditions, please contact our support team:

• Email: support@at99.wine
• Live Chat: Available 24/7 (log in to the platform)
• Help Center: Help Center Page Visit

For any dispute, please contact at99's support team directly in the first instance. We typically resolve issues within 24–48 hours. If the matter cannot be resolved through support, you have the right to escalate your complaint to the relevant regulatory authority.

At99's Terms & Conditions are governed by international gaming laws and applicable regulations. Any legal disputes will be resolved through international arbitration.